{"id":1278,"date":"2024-06-13T20:24:19","date_gmt":"2024-06-13T20:24:19","guid":{"rendered":"https:\/\/www.laviadellacqua.com\/support-service\/"},"modified":"2025-01-13T22:40:13","modified_gmt":"2025-01-13T22:40:13","slug":"support-service","status":"publish","type":"page","link":"https:\/\/www.laviadellacqua.com\/en\/support-service\/","title":{"rendered":"Support Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1278\" class=\"elementor elementor-1278 elementor-630\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e7cf3a e-flex e-con-boxed e-con e-parent\" data-id=\"8e7cf3a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f77d9d4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f77d9d4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a335f9 support-link elementor-widget elementor-widget-text-editor\" data-id=\"7a335f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<a href=\"#contatti\">Assistance &amp; Contacts<\/a> &#8211; <a href=\"#pagamenti\">Payments<\/a><a href=\"#contatti\"> &#8211; <\/a><a href=\"#resi\">Refunds and Returns<\/a><a href=\"#contatti\"> &#8211; <\/a><a href=\"#spedizioni\">Shipping and delivery<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3236e elementor-widget elementor-widget-image\" data-id=\"bb3236e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"65\" src=\"https:\/\/www.laviadellacqua.com\/wp-content\/uploads\/2024\/06\/Customer-Support.png\" class=\"attachment-large size-large wp-image-1280\" alt=\"\" srcset=\"https:\/\/www.laviadellacqua.com\/wp-content\/uploads\/2024\/06\/Customer-Support.png 300w, https:\/\/www.laviadellacqua.com\/wp-content\/uploads\/2024\/06\/Customer-Support-180x39.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee8daae e-flex e-con-boxed e-con e-parent\" data-id=\"ee8daae\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-65c87a6 e-flex e-con-boxed e-con e-child\" data-id=\"65c87a6\" data-element_type=\"container\" id=\"contatti\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78d535b elementor-widget elementor-widget-text-editor\" data-id=\"78d535b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Contact<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6786474 e-flex e-con-boxed e-con e-child\" data-id=\"6786474\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba619e3 elementor-widget elementor-widget-text-editor\" data-id=\"ba619e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>MABA S.R.L.<br \/>Indirizzo:<br \/>VIA del Bollore 19, 53023 Castione d\u2019 Orcia (Siena)<br \/>Tel +39 379 1211822<br \/>mail: info@ma-ba.it<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8809a93 e-flex e-con-boxed e-con e-child\" data-id=\"8809a93\" data-element_type=\"container\" id=\"pagamenti\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19c58fb elementor-widget elementor-widget-text-editor\" data-id=\"19c58fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Payment<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83b5d67 e-flex e-con-boxed e-con e-child\" data-id=\"83b5d67\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5cc398 elementor-widget elementor-widget-text-editor\" data-id=\"d5cc398\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Payment can be made using one of the following methods:<\/p><p>\u2013 Payment by Advance Bank Transfer <br \/>\u2013 Payment through the Paypal system<\/p><p>For the full text, please read the terms and conditions of sale carefully.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e6583c e-flex e-con-boxed e-con e-child\" data-id=\"8e6583c\" data-element_type=\"container\" id=\"resi\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-682a569 elementor-widget elementor-widget-text-editor\" data-id=\"682a569\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Returns and refunds<br \/><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15e7811 e-flex e-con-boxed e-con e-child\" data-id=\"15e7811\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0aac988 elementor-widget elementor-widget-text-editor\" data-id=\"0aac988\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The goods must be returned to MABA Srl within the terms set out in point 14 together with the authorization form received. <br \/>Subject to any restoration costs for damages ascertained to the original packaging, MABA Srl will refund the User the entire amount within 14 days from the return of the goods through a chargeback procedure on the Credit Card or by Bank Transfer. <br \/>In the latter case, it will be the User\u2019s responsibility to promptly provide the bank details to receive the refund (customer\u2019s IBAN code).<\/p><p>Forfeiture of the right of withdrawal <br \/>The User forfeits the right of withdrawal and the consequent right to a refund if MABA Srl verifies the existence of even just one of the following conditions: <br \/>\u2013 Partial use of the goods and any consumable materials; <br \/>\u2013 Absence of the external packaging and\/or the original internal packaging; <br \/>\u2013 Absence of product components (accessories); <br \/>\u2013 Damage to the product for reasons other than its transport. <br \/>In the aforementioned cases, MABA Srl will return the goods to the User, charging the shipping costs.<\/p><p>Applicable law<\/p><p>The purchase contract concluded on the Site is governed by Italian law.<\/p><p>It is without prejudice to the application to consumer Users who do not have their habitual residence in Italy of the more favorable and mandatory provisions provided by the law of the country in which they have their habitual residence, in particular in relation to the term for exercising the right of withdrawal, the term for returning the Products, in the event of exercising this right, the methods and formalities of the communication of the same and the legal guarantee of conformity. <br \/>It should be noted that in the case of a consumer user, for any dispute relating to the application, execution, and interpretation of these General Terms and Conditions of Sale, the court of the place where the user resides or has elected domicile has jurisdiction. In the case of a non-consumer user, for any dispute relating to the application, execution, and interpretation of these General Terms and Conditions of Sale, the court of Siena has exclusive jurisdiction. <br \/>The user residing in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution, and interpretation of these General Terms and Conditions of Sale, the European procedure established for small claims, by Regulation (EC) no. 861\/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interests, rights, and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.<\/p><p>Consumer notice &#8211; Online Dispute Resolution ODR Online Dispute Resolution <br \/>In accordance with the provisions of art. 14 of Regulation EU 524\/2013\/EU, the consumer User is informed that, as an alternative to judicial dispute, both the consumer and Alias may resort to online dispute resolution by submitting a complaint through the platform established by the European Commission. This tool can be used by the European consumer to resolve non-judicially any dispute relating to and\/or arising from contracts of sale of goods and services stipulated online. The platform is available at the following link (https:\/\/ec.europa.eu\/consumers\/odr\/). <br \/>MABA Srl can be contacted by the body at the following address: info@ma-ba.it<\/p><p>For any clarification, you can contact us at the email address published in this document.<\/p><p>For the complete text, please read the terms and conditions of sale section carefully.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b13a51 e-flex e-con-boxed e-con e-child\" data-id=\"0b13a51\" data-element_type=\"container\" id=\"spedizioni\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67120bd elementor-widget elementor-widget-text-editor\" data-id=\"67120bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Shipping<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-097ad98 e-flex e-con-boxed e-con e-child\" data-id=\"097ad98\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28e93c0 elementor-widget elementor-widget-text-editor\" data-id=\"28e93c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Shipping and Costs The cost of shipping is FREE throughout ITALY.<\/p><p>Delivery Times The delivery times of the goods vary depending on the availability in stock of the purchased product (for example, if the product is available from the manufacturer) and the delivery methods provided for it. In any case, the delivery date is purely indicative and is in no way binding for MABA Srl. MABA Srl uses affiliated couriers\/carriers that offer the best quality\/price ratio for the destination concerned: this allows us to offer our Customers advantageous prices and quality in the service. Under no circumstances will it be possible to carry out deliveries by appointment and\/or at pre-established times and\/or days. In case of non-delivery of the goods due to an incorrect address provided by the User or due to completed storage in the warehouses of the courier\/carrier and\/or in any case for any cause attributable to the User\u2019s behavior, a new shipment will be possible ONLY after advance payment of the same according to the methods indicated by MABA Srl.<\/p><p>Goods Delivery At the time of delivery of the goods, the User is required to check:<\/p><p>that the number of packages delivered corresponds to what is indicated in the transport document; <br \/>that the packaging is intact and not altered even in the sealing tapes. In case of tampering and\/or breakages, the User must immediately contest the shipment and\/or delivery using the document received from the courier or another operator and affixing the writing \u201cRESERVE TO CHECK GOODS FOR \u2026\u201d (indicate the reason). <br \/>The User must subsequently report any damages within 3 days from the receipt of the goods according to the methods provided by the operator who carried out the shipment.<\/p><p>For the complete text, please read carefully the terms and conditions of sale section.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support Assistance &amp; Contacts &#8211; Payments &#8211; Refunds and Returns &#8211; Shipping and delivery Contact MABA S.R.L. Indirizzo: VIA del Bollore 19, 53023 Castione d\u2019 Orcia (Siena) Tel +39 379 1211822 mail: info@ma-ba.it Payment Payment can be made using one of the following methods: \u2013 Payment by Advance Bank Transfer \u2013 Payment through the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1278","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Service - La Via dell&#039;Acqua<\/title>\n<meta name=\"description\" content=\"Customer support, The goods must be returned to MABA Srl within the terms set out in point 14 together with the authorization form received.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laviadellacqua.com\/en\/support-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Service - 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